Terms and conditions

By placing an order through the website you agree to the following terms and conditions.

Misun Won Jewellery reserves the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by Misun Won Jewellery.

 

Orders

Misun Won Jewellery representative will confirm all orders with an expected delivery date.  If an item is in stock and available for shipping it will be dispatched within 3 working days. If an item is not in stock it will be made to order and the item will usually take 4-8 weeks to deliver.

 

Payment

All work remains property of Misun Won jewellery until full payment is received. Payment online is made through a third party payment gateway . If you would prefer to pay by bank transfer please email [email protected]. When a payment has been made you will receive an email confirming your order has been placed.

 

Cancellation & Return

Orders must be cancelled or amended within 24 hours. If you no longer wish to proceed with your purchase you must contact via email.

If your goods arrive faulty, or damaged you must inform Misun Won Jewellery within 7 days of delivery and she will assist in resolving any issues as quickly as possible.

As each item is made to order I do not normally accept refunds, although I will be happy to discuss any appropriate exchanges.

 

Shipping

  • UK delivery
    Postage within the UK is free and included within the price of your order. UK orders are sent using Royal Mail Special Delivery Guaranteed - Next Day This is a guaranteed next day service delivered before 1pm and a signature is required upon delivery. Any items under £100 are sent using Royal Mail 1st Class Signed For.
  • International delivery
    The postage cost for international orders is £10. All International orders are shipped using Royal Mail International Tracked & Signed. Please allow 10 working days for delivery from date of dispatch. Additional charges apply for shipment using alternative courier companies. Please email before placing your order to arrange this. Customers are responsible for any import duties, taxes or VAT that may arise through delivery of the order to your country.

 

Covid 19 delivery update

  • Due to the current situation regarding COVID-19 delivery on orders might take longer than usual. I am following strict guidelines and as always cleanliness is a priority when wrapping items. All pieces of jewellery and silverware are cleaned before packaging along with regular hand washing.
  • I will continue to use Royal Mail and adhere to strict guidelines when sending items. There are a few changes to the Royal Mail Special delivery service which can be found here.
  • International Tracked & Signed service may experience delays. If it is not possible to deliver through this service I will email to let you know.

 

Packaging

All Jewellery items are packaged and presented in a jewellery box.

 

Resizing

It is the customer’s responsibility to ensure correct sizing for rings. For further sizing advice, please contact by email.